Mates App Terms of Use

 

These Terms of Use (“Terms”) apply to your use of Mates, our mobile application referred to in these Terms as “MatesApp”. MatesApp is provided by MATES INCORPORATED MILDURA INC (“Mates Incorporated”, “we”, “us” or “our”).

 

By creating an account or using MatesApp, you agree to these Terms. If you do not agree to these Terms, you should not use MatesApp.

 

Our Privacy Policy explains how we handle personal information in connection with MatesApp and should be read alongside these Terms.

 

1. Using MatesApp

You must be at least 16 years old to use MatesApp.

We give you a personal, limited, non-exclusive and non-transferable right to access and use MatesApp for your own personal use in accordance with these Terms.

You must provide accurate information when creating and managing your account and take reasonable steps to keep your account, device and sign-in credentials secure.

You must not:

• use MatesApp for any unlawful, fraudulent or abusive purpose;

• access or attempt to access another person’s account without permission;

• interfere with, disrupt or compromise MatesApp or the systems used to provide it;

• attempt to gain unauthorised access to our systems or services;

• use automated methods to access or misuse MatesApp in a way we have not authorised; or

• copy, modify, reverse engineer or distribute MatesApp except where permitted by law.

We may take reasonable action to protect MatesApp, our users and our systems if we become aware of misuse, unlawful activity or activity that threatens their security or operation.

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2. Your account

You need an account to access the main features of MatesApp.

You may create or access an account using the sign-in methods available in MatesApp. Some sign-in methods rely on services provided by third parties, including Apple.

You are responsible for activity carried out through your account and for taking reasonable steps to prevent unauthorised access.

If you believe your account has been accessed without your permission, contact us at support@matesincorporated.com.au.

You may sign out or delete your account using the options provided in MatesApp.

Deleting MatesApp from your device does not automatically delete your MatesApp account.

 

3. Your content and on-device storage

The check-ins, notes and journal entries you create in MatesApp are stored on your device rather than on Mates Incorporated’s servers. We do not receive, store or have access to that content.

MatesApp does not currently provide cloud backup, synchronisation between devices or export of this content.

You are responsible for the content you choose to record and acknowledge that locally stored content may be lost if MatesApp or its data is removed, or if your device is lost, damaged, reset or replaced.

Signing out does not remove the wellbeing content associated with your account from that device. If you sign back into the same account on the same device, that content will remain available.

Deleting your account through MatesApp permanently removes the locally stored wellbeing content associated with that account from the device. Because we do not receive or store that content on our systems, Mates Incorporated cannot recover or restore it after it has been deleted.

 

4. Wellbeing information and professional advice

MatesApp provides tools and general information intended to support personal wellbeing, reflection and awareness.

MatesApp is not a medical, mental health, counselling, therapeutic or other professional service. It does not provide diagnosis, treatment or professional advice and should not be relied on as a substitute for advice, treatment or support from an appropriately qualified professional.

Mates Incorporated does not monitor your check-ins, journal entries or wellbeing activity. We cannot see the private wellbeing content stored on your device and cannot respond based on what you record in MatesApp.

Information provided through MatesApp is general and supportive in nature. Individual circumstances differ, and you are responsible for deciding whether information or resources are appropriate for your circumstances.

If you are concerned about your health or wellbeing, seek appropriate professional support.

 

5. Emergencies and external support services

MatesApp is not an emergency response, crisis monitoring or crisis intervention service.

MatesApp includes links, telephone numbers and information about external support, crisis and emergency services to help users find and access support.

These services and organisations are operated independently of Mates Incorporated. Unless we expressly state otherwise, the inclusion of an organisation, service, telephone number or website in MatesApp does not indicate a partnership, affiliation, endorsement or formal relationship between Mates Incorporated and that organisation.

Information about external services is provided for general information and access to support. We take reasonable care when providing this information, but we do not control or guarantee the availability, response, advice, content or services provided by external organisations.

When you contact an external service or visit an external website, you are dealing directly with that organisation and its own terms and privacy practices may apply.

MatesApp may provide a way to initiate a call to Triple Zero (000), but we do not monitor whether a call is made, whether it connects or whether assistance is provided.

If you or someone else is in immediate danger, contact emergency services directly.

 

6. Apple Health and device features

If you choose to connect MatesApp to supported information from the Apple Health app, MatesApp may use that information to provide additional context within Trends.

Health information shown through MatesApp is intended to support personal reflection. MatesApp does not provide medical or clinical interpretation of that information, and you should not rely on it for medical decisions.

Apple Health access is optional and depends on the permissions you choose to provide.

Other optional features, including reminders, Face ID and App Lock, may depend on your device, its capabilities, settings and permissions.

Some features may therefore not be available on every device or in every circumstance.

 

7. Third-party services

MatesApp relies on or interacts with services provided by third parties, including Apple, technology infrastructure providers and external services that users may choose to access.

We are not responsible for third-party services that we do not operate or control. Their own terms, privacy policies and service conditions may apply when you use them.

The availability or operation of MatesApp may sometimes be affected by changes, interruptions or failures in third-party services that are outside our reasonable control.

The inclusion of or reference to a third-party service does not mean that Mates Incorporated operates or controls that service.

 

8. Intellectual property

MatesApp and the content created by or for Mates Incorporated, including its branding, design, text, graphics and software, are owned by or licensed to Mates Incorporated and are protected by applicable intellectual property laws.

Your right to use MatesApp does not transfer ownership of MatesApp or any of our intellectual property to you.

Third-party names, trademarks and content remain the property of their respective owners.

If you provide us with feedback or suggestions about MatesApp, you acknowledge that we may use that feedback to improve or develop MatesApp without being required to compensate you.

 

9. Availability and changes

We aim to provide MatesApp with reasonable care and keep it available and working reliably. We cannot guarantee that MatesApp will always be available, uninterrupted, secure or free from errors.

MatesApp may depend on your device, internet connection, operating system and third-party services that are outside our direct control.

We may update, improve, change, suspend or discontinue features or parts of MatesApp. We may also make changes where necessary for security, reliability, legal requirements or the ongoing operation and development of MatesApp.

Where practical, we will take reasonable steps to avoid unnecessary disruption.

We may also discontinue MatesApp in the future. If this occurs, we will take reasonable steps to provide appropriate notice where practical.

 

10. Account deletion

You may delete your MatesApp account using the account deletion option provided in the app.

Deleting your account removes account information held by us, subject to any information that we or our service providers are required or permitted to retain for legal, security or operational purposes.

Account deletion also permanently removes the locally stored wellbeing content associated with that account from the device. Because this content is not stored on our systems, we cannot recover or restore it after it has been deleted.

Deleting MatesApp from your device does not automatically delete your MatesApp account.

 

11. Suspension or termination of access

We may suspend or terminate your access to MatesApp where reasonably necessary to:

• protect the security or operation of MatesApp;

• protect our users or systems;

• comply with a legal obligation; or

• respond to a serious or repeated breach of these Terms.

Where reasonably practical, we will consider the circumstances before suspending or terminating access to an account.

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12. Our responsibilities and limitations

We will provide MatesApp with reasonable care and take reasonable steps to maintain its security and reliability.

MatesApp is intended to support personal wellbeing and reflection, but we cannot guarantee any particular outcome from using it.

To the extent permitted by law, Mates Incorporated is not responsible for loss or damage resulting from:

• circumstances outside our reasonable control;

• using MatesApp instead of seeking professional, medical or emergency support when that support is needed;

• the acts, omissions, availability or services of independent third parties; or

• the loss of locally stored content that we do not receive, store or back up.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law where it would be unlawful for us to do so.

 

13. Privacy

Our Privacy Policy explains how we handle personal information in connection with MatesApp.

Your use of MatesApp is subject to our Privacy Policy, which is available through MatesApp and on our website.

 

14. Changes to these Terms

We may update these Terms from time to time as MatesApp changes or if our legal or operational requirements change.

The current version will be available on our website. If we make a material change that significantly affects your rights or use of MatesApp, we will take reasonable steps to let you know where appropriate.

Your continued use of MatesApp after updated Terms take effect means that the updated Terms will apply to your continued use of MatesApp.

 

15. General terms

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply to the extent permitted by law.

If we do not immediately enforce a right under these Terms, that does not mean we give up that right.

These Terms form the agreement between you and us regarding your use of MatesApp. Our Privacy Policy explains how we handle personal information in connection with MatesApp.

 

16. Governing law

These Terms are governed by the laws that apply in Victoria, Australia, together with applicable Australian laws.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law or other laws that apply to you and cannot legally be excluded.

 

17. Contact us

If you have questions about these Terms or MatesApp, contact us at:

 

MATES INCORPORATED MILDURA INC

ABN: 91 991 750 993

Incorporation No. A0122174R

Email: support@matesincorporated.com.au

 

Last updated: July 2026