Mates App Privacy Policy

 

MatesApp is designed to keep the personal things you record about your wellbeing private. Your check-ins and journal entries stay on your device. We don’t receive them, store them on our servers, or have access to them.

 

We do need some basic information to provide and manage your account. This Privacy Policy explains what MATES INCORPORATED MILDURA INC (“Mates Incorporated”, “we”, “us” or “our”) handles in connection with MatesApp, why we handle it, when other services are involved, and the choices available to you.

 

MatesApp is a wellbeing and self-reflection tool for people who are at least 16 years old. It is not a medical service and is not a substitute for professional medical, mental health or emergency support.

We handle personal information in accordance with applicable Australian privacy laws.

Your use of MatesApp is also subject to our Terms of Use.

​

1. The information you record in MatesApp

Your check-ins and journal entries are stored on your device rather than on Mates Incorporated’s servers. This includes your moods, selected check-in categories, notes and journal entries.

Because we don’t receive or store this information on our systems, we cannot see or retrieve it.

If you sign out of MatesApp, your locally stored wellbeing content remains on your device and can be available if you sign back into the same account on that device.

If you delete your account through MatesApp, the wellbeing content associated with that account is permanently removed from the device. Because we do not receive or store that content on our systems, we cannot recover or restore it after it has been deleted.

​

2. Personal information we collect

We collect a limited amount of personal information to provide and manage your MatesApp account. Depending on how you use MatesApp, this may include:

• your name and email address;

• information associated with your MatesApp account and sign-in method; and

• information you choose to provide when you contact us.

We collect and use this information to:

• provide and manage your account;

• authenticate your identity;

• maintain the security and reliability of MatesApp;

• provide account recovery and account deletion;

• respond to enquiries and support requests; and

• meet our legal obligations.

If you use Sign in with Apple, we receive and process the information necessary to create and manage your MatesApp account. Depending on your choices with Apple, this may include your name and email address.

If you contact us, we may receive your name, email address and any other information you choose to include in your message. We use that information to respond to your enquiry and provide support.

We do not sell your personal information. We do not use your personal information for advertising, and MatesApp does not contain third-party advertising or tracking technologies.

​

3. Health information

If you choose to give MatesApp access to supported information from the Apple Health app, MatesApp may use information such as steps, sleep, time in daylight, exercise and mindful activity to provide insights within Trends.

This information is accessed and processed on your device. It is not uploaded to or stored on Mates Incorporated’s servers.

We do not use or share health information accessed through the Apple Health app for advertising, marketing or tracking.

You control whether MatesApp can access this information and can change or revoke access at any time through your device settings.

​

4. Device features and permissions

MatesApp uses certain device features only when you choose to enable them.

If you use App Lock, your PIN is stored in your device’s secure Keychain and is not sent to us.

If you enable Face ID, MatesApp receives only whether authentication succeeds or fails. We do not receive or store your biometric information.

If you enable reminders, they are scheduled locally on your device. MatesApp does not use remote push notifications for these reminders, and your wellbeing content is not included in reminder notifications.

You can manage relevant permissions and settings through MatesApp and your device settings.

​

5. How we use and share personal information

We use personal information only where reasonably necessary to operate and support MatesApp, provide services you request, maintain security, respond to you and meet our legal obligations.

We do not sell personal information or share it with third parties for advertising or tracking.

We use third-party service providers for services such as account authentication, secure data storage and other infrastructure needed to operate MatesApp. Our primary backend database is hosted in Sydney, Australia.

We also use Apple services for features including Sign in with Apple and other device-based functionality you choose to use.

These service providers may process limited personal information as necessary to provide their services. Some personal information may be processed outside Australia where this is necessary for those services to be provided.

We take reasonable steps to ensure that service providers handling personal information on our behalf protect it consistently with this Privacy Policy and applicable privacy and security requirements, and use it only for the purposes for which they provide services to us.

Your check-ins, journal entries and health information accessed through the Apple Health app are not uploaded to our backend systems as part of these services.

We may also disclose personal information where required or authorised by law.

​

6. External support and crisis services

MatesApp includes links and telephone numbers for external support and crisis services.

We do not record which support or crisis telephone numbers you choose to call or which external resource links you choose to open.

When you contact an external service or visit its website, you are dealing directly with that organisation, and its own privacy practices apply.

MatesApp is not an emergency response service and does not monitor whether you contact an external support service.

If you or someone else is in immediate danger, contact your local emergency services immediately.

​

7. How long we keep your information

We keep personal information for as long as reasonably necessary to provide MatesApp, manage your account, respond to enquiries, meet our legal obligations and maintain appropriate security and operational records.

If you delete your MatesApp account, we delete the personal information associated with your account from our systems, subject to any information that we or our service providers are required or permitted to retain for legal, security or operational purposes.

Your check-ins and journal entries are stored on your device rather than our systems. Deleting your account through MatesApp permanently removes the wellbeing content associated with that account from the device. Because this content is not stored on our systems, we cannot recover or restore it after it has been deleted.

Deleting MatesApp from your device does not automatically delete your MatesApp account. You can delete your account from within MatesApp if you also want the account information we hold to be deleted.

8. How we protect your information

We take reasonable steps to protect the personal information we handle from misuse, interference, loss and unauthorised access, modification or disclosure.

An important part of our approach is limiting the personal information we store remotely. Your private wellbeing content stays on your device rather than being stored in our backend systems.

We also use access controls and established device and infrastructure security measures to protect the information needed to operate MatesApp.

No method of electronic storage or transmission can be guaranteed to be completely secure. If a data breach occurs that requires notification under applicable law, we will take the steps required by that law.

​

9. Your choices and privacy rights

You can manage many of your privacy choices directly through MatesApp or your device settings. This includes managing your profile name, health permissions, notifications, App Lock, Face ID, and deleting your account.

You can also contact us to ask about the personal information we hold about you or request access to or correction of that information.

Because your check-ins, journal entries and health information accessed through the Apple Health app are not stored on our servers, we cannot retrieve that information from our systems.

We may need to verify your identity before responding to a request relating to your account or personal information.

​

10. Age requirement

You must be at least 16 years old to use MatesApp.

If you believe that someone under the age of 16 is using MatesApp and has provided personal information to us, please contact us at support@matesincorporated.com.au.

​

11. Privacy questions and complaints

If you have a question, concern or complaint about privacy or how we handle your personal information, please contact us at support@matesincorporated.com.au.

We will review your concern, investigate where appropriate, and respond within a reasonable period.

If you are not satisfied with our response, depending on the nature of your concern, you may also be able to make a complaint to the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner.

​

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as MatesApp evolves or if our information-handling practices or legal obligations change.

The current version will always be available on our website.

If we make a material change to how we handle personal information, we will take reasonable steps to let users know where appropriate.

​

13. Contact us

For privacy questions or enquiries about this Privacy Policy, please contact:

MATES INCORPORATED MILDURA INC

ABN: 91 991 750 993

Incorporation No. A0122174R

 

Email: support@matesincorporated.com.au

 

Last updated: July 2026